POLICIES

PAYMENT TERMS:

(1) CHARGE YOUR ORDER: We accept Mastercard and Visa.
Credit Card Payment will only be accepted at the time order is placed. If you wish to pay an open account invoice with a credit card, after the fact, a 3% surcharge will be applied.

(2) PAY VIA CASH ON DELIVERY: UPS or Canada Post C.O.D. orders are welcome (extra C.O.D. charge may apply). Payment must be made in cash, certified cheque or money order. Available for orders delivered within Canada only.

(3) PAY IN ADVANCE: Orders may be paid for in advance by any method. Shipment will immediately follow clearance from your bank.

(4) CHARGE IT TO YOUR OPEN ACCOUNT: We ship Open Account with net 30 terms to government agencies, schools, and institutions when issued a bona fide purchase order. To establish an Open Account for your business, you must provide us with a completed Dynamic Aqua-Supply credit application. Please allow 24 hours for processing.

MINIMUM ORDERS: There is a $50.00 minimum order requirement. A $5.00 handling fee will be applied to orders under $50.00.

RETURNS: If there is freight damage, notify the delivering carrier immediately and request for an inspection. Undamaged items may be returned for a credit if they are unused and in their original packaging. However, a 20-percent restocking fee will be charged unless the reason for the return is the result of an error on the part of Dynamic-Aqua Supply Ltd. Please contact Dynamic for a return authorization number before returning merchandise for credit or repair. Please put the R.A. number on the outside of the package to be returned. All returns to be prepaid, wedo not accept collect or C.O.D. returns.

SHIPPING: Shipments will originate at Dynamic Aqua Supply's warehouse located in Surrey, B.C. unless otherwise specified.
Freight charges will be added to the invoice total unless a collect shipping account number is supplied at the time of order.

PRICING: All pricing is in Canadian funds and is exclusive of any applicable taxes. All prices are F.O.B. Surrey, B.C. unless otherwise specified. Proforma invoices available upon request.